Up Technology keeps home and small-business Windows computers updated, watched and running well. A small helper on each computer reports its health. Jamie watches every one in one place, you get a plain-English report every month, and a real person steps in when something needs doing.
Month to month, cancel anytime. Every price quoted up front. For Windows PCs and laptops.
An example, not a real customer.
Windows and everyday-app updates handled in the background, temporary-file cleanup, early warnings when a drive starts to fail or antivirus switches off, a help button on your desktop, and a monthly report.
Residential plan →Everything in the home plan, plus updates scheduled around your hours, stronger Microsoft Defender settings, OneDrive backup checks on every computer, and nothing changes without an approval you've recorded with us.
For businesses →No subscription needed. Tune-ups, virus removal, new-computer setup, hardware upgrades, data recovery and home Wi-Fi, from a walk-in menu. Nothing starts until you say go.
Walk-in menu →A small helper on your computer reports its health to Up Technology's own server. Jamie watches every computer in one place, and you get proof that it's all handled.
One minute and one yes. The helper installs as a Windows service and starts checking in.
Every computer gets a full checkup as it's found: updates, antivirus, disk, backup, encryption, browser, startup, security settings.
What we found, what we fixed, and what is on a dated plan. In writing, in plain English.
Checks on a schedule, updates that wait their turn, a monthly report, and a person when something needs doing.
A check turns up a problem and it lands on Jamie's dashboard as an alert. Jamie looks at it and picks one of three paths. Whichever it is, it's on the record and it shows up in your report. Today exactly one fix is pre-approved to happen on its own: restarting a stopped Print Spooler, the Windows service behind printing. We never restart your computer on our own. After about five days without a restart, a reminder asks you to pick a time, and Windows itself may still restart outside active hours to finish updates, as on any PC.
Each of these runs on its own, in the background. The helper looks at the health of the computer, never the contents of what you keep on it.
What the monthly plan buys is automation: it keeps your computer up to date and running well, and alerts us to warning signs before they turn into a failure. Homes pay one flat rate. A business pays by how many computers it has, and the more it has, the less each one costs.
Home and family computers
Salons, shops and offices, priced by how many computers you have
| Computers | Per computer | Monthly |
|---|---|---|
| 1 | $49 | $49 |
| 2 | $42.50 | $85 |
| 3 to 5 | $39 | $117–$195 |
| 6 to 10 | $36 | $216–$360 |
| 11 to 20 | $33 | $363–$660 |
| 21 or more | Quoted on request | |
The per-computer rate drops as you add computers, and the total never jumps when you cross into a cheaper tier: 10 computers are $360 a month, and 11 are $363.
If an update fails or the automation runs into a problem, we work through it. That's what the plan is for.
Remote help has a 30-minute minimum, then 15-minute steps. House calls have a one-hour minimum, travel within Austin included.
On any walk-in service and on any hourly job. Parts are billed at cost, never marked up.
Month to month, cancel anytime, no fee. For Windows computers.
Drop it off or book a visit, and you'll get a flat price up front. Nothing starts until you say go.
Six things a business owner should know before signing. Everything here describes the service as it runs today, not a roadmap.
A Windows service that reports health and carries out approved work. It only ever calls out to our server over an encrypted connection; nothing is opened inbound on your network.
A single management server Up Technology operates, hosted in a U.S. data center. No shared multi-tenant software: your inventory and health data live on infrastructure we control.
The agent sends readings and status: updates, antivirus, disk, backup, security settings, installed programs. It does not read documents, email or browsing history.
Automated action is gated by named switches, per client and per computer. For a new business we recommend: alert on everything, act on nothing until each switch is agreed with you and written down.
By default, a session asks on the user's screen and starts only if they click Allow. While connected, a notice and a Stop button stay visible, and every session is logged. With nobody signed in, a screen session does not start.
Every build is code-signed under a Microsoft-issued publisher certificate. Every action we take lands in an audit log. Our database is backed up nightly with an encrypted copy kept off the server.
The helper sends health information over an encrypted connection to Up Technology's server in a U.S. data center, where Jamie looks after it. Your personal files stay where they are.
During a help session it's different, and we say so: with your approval, Jamie can see your screen and work with files on it, like someone sitting beside you. The session is logged and a recording is kept for 30 days. Jamie also has tools that can copy files to or from your computer, or run commands on it, without a prompt on your screen; our log records each time they're used, though not every command typed. You can ask to see the log.
Up Technology is Jamie Wiebrand, in Austin, Minnesota. When you contact us, you reach Jamie. No call center, no outsourced technicians, nobody reading from a script.
The care runs on UpLink, a monitoring platform Jamie built and operates himself on a server we control. That's why there are no per-seat software fees passed through to you, and why every claim on this page can be checked against how the system actually runs.
Up Technology is part of Up Collective LLC, a Minnesota company.
Tell us what's going on, or just that you're curious. We'll reply with a plain answer and a price if there's work involved.
support@upcollectivemn.com
Phone line coming soon. Email is read every day and answered within one business day.
Already with us? Click the U icon near your clock and choose Request help.
Windows PCs and laptops only.