A closer look at how Up Technology looks after your computers — from the first minute, through every quiet daily checkup, to the moment a real person steps in. Each picture below is one part of the system, shown the way it actually works.
A small helper on your computer reports its health to Up Technology's server. Jamie watches every computer in one place, and you get proof that it's all handled.
Getting started takes one minute and one yes. Then every computer gets a full checkup as it's found, and you get a written day-one report: what we found, what we fixed, and what is on a dated plan.
The helper looks at the health of the computer — never the contents of what you keep on it. Each light below is a check that runs on its own, in the background.
When a new version of one of your everyday programs comes out, it waits its turn — for a home, until it has been out a few days with no reported trouble; for a business, the update window agreed at setup. Then it installs quietly, skips any program you have open and tries again later, and gets checked afterward.
Up Technology doesn't restart your computer on a schedule. Windows updates install quietly in the background — for a household, about every six hours while the computer is on; for a business, in the window agreed at setup. If it goes several days without a restart, a reminder asks you to pick the time.
When a check turns up a problem, it usually lands on Jamie's dashboard as an alert. Jamie looks at it and decides: quietly fix the small stuff behind the scenes, covered by your plan, without needing your screen; fix it remotely with your OK; or call you for anything bigger. Small, safe fixes you've approved in advance can happen on their own; today there is just one, restarting a stopped Print Spooler (the Windows service behind printing). Whichever it is, it's on the record.
Most help happens remotely, so nobody waits for a visit. Here's what that looks like from your side of the screen.
Help beyond the plan is priced up front — small remote fixes are a flat $37.50, and you approve the price before anything starts. See all prices.
The helper sends health information over an encrypted connection to Up Technology's server in a U.S. data center, where Jamie looks after it. Your personal files stay where they are.
During a help session it's different, and we say so: with your approval, Jamie can see your screen and work with files on it, like someone sitting beside you. The session is logged and a recording of it is kept for 30 days. Jamie also has tools that can copy files to or from your computer, or run commands on it, without a prompt on your screen; our log records each time they're used, though not every command typed.
Running a business, or asked by your IT advisor how this is built? The technical overview with the architecture diagram is at upcollectivemn.com/how/business.
Backup checks cover OneDrive and Windows File History; Up Technology checks that one of them is switched on and does not store copies of your files. Windows updates install about every six hours while a household computer is on, or in the window a business agrees at setup. Seeing your screen asks for your approval on the computer first and shows a notice while connected. Some fixes are done with behind-the-scenes tools that don't ask first or show anything on screen; every use is recorded in our log. Up Technology is a local service, not a 24-hour help line. Up Technology is Jamie Wiebrand, Austin, MN.